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Job Description Full-Time Control Assistant (Front Office Receptionist)

WORK SETTING

High volume, single doctor chiropractic healthcare practice established 1987. Job tasks are performed in close physical proximity to other people. Requires working indoors in environmentally controlled conditions. Attendance and punctuality are critical and part of the demands of the position. No Flex-Time.

WORK SCHEDULE

Monday, Tuesday, Wednesday & Friday: 8:00 – 12:30* 1:45 – 5:15*
Thursday: 1:30 – 6:15*
Estimated Hrs/wk 37.00
*Closing time is subject to scheduling/patient needs.

  • Personal and Vacation Time, Paid Holidays, Bonus’, Chiropractic Care, Life Insurance and IRA
  • Three (3) month probationary supervised training period. Must be able to work solo within this time frame.
  • Starting Hourly Wage commensurate with experience. Performance raise after satisfactory 90 day evaluation.
  • Continued merit and performance raises and opportunity for advancement.

MUST POSSESS

Pleasing personality, love of people with no inferiority, persecution, guilt, money or medical complex. Good health, pleasant appearance and telephone voice, firm handshake, basic typing, calculator and computer skills. Must have the ability to speak intelligently and meet the public comfortably, also to remain positive, interesting and understanding using knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

PURPOSE/DESCRIPTION

After training period, works independently with doctor and in coordination with Central and Clinical Assistants. Duties include but are not limited to greeting and processing new and regular patients, scheduling, answering telephones, cash collections, typing, filing, maintaining medical records, billing, and coding information for insurance purposes, follow-up reminders, patient education (office policy, insurance, care instruction), light cleaning. Cross-over Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination and developing X-rays. Potential for advancement to Practice Manager.

EDUCATION AND EXPERIENCE

High School diploma or Equivalent. Post secondary non-degree award, Associates Degree- Medical Office Procedure and Technology preferred. Two years professional office setting preferred.

BASIC SKILLS

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics - Using mathematics to solve problems.
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Science - Using scientific rules and methods to solve problems.
Speaking - Talking to others to convey information effectively.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.

SOCIAL SKILLS

Coordination – Adjusting actions in relation to others’ actions.
Instructing  – Teaching others how to do something.
Negotiation – Bringing others together and trying to reconcile differences.
Persuasion – Persuading others to change their minds or behavior.
Service Orientation – Actively looking for ways to help people.
Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.

COMPLEX PROBLEM SOLVING SKILLS

Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

WORK CONTEXT

Body Positioning & Physical Activity
Requires repetitive movement using hands to handle, control, or feel objects, tools or controls
Requires prolonged standing and getting up and down from chair frequently, light lifting, bending and reaching.

Communication
Requires contact with others (face-to-face, by telephone, or otherwise) in discussions with individuals or teams
Requires writing letters and memos, electronic mail

Conflict
Includes conflict situations and dealing with unpleasant, angry, or discourteous people

Impact of Decisions
Mistakes are not always easily correctable and have serious consequences
Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization. Opportunity to make decisions without supervision

Job Hazards
Includes exposure to disease or infections

Level of Challenge
Requires repeating the same physical activities or mental activities over and over and being exact or highly accurate.
Freedom to determine tasks, priorities, and goals

Pace and Scheduling
Requires meeting strict deadlines and coping with high volume interactions

Personal Interaction
Requires work with others in a group or team
Requires work with external customers or the public
Requires coordinating or leading others in accomplishing work activities

Responsibility for Others
Includes responsibility for work outcomes and results and for the health and safety of others

WORK ATTIRE/APPEARANCE

Requires wearing issued scrub type uniform and closed-toe clog or athletic style shoe. Requires wearing common protective or safety equipment. Glamour/trendy make-up prohibited. No visible tattoos, lip, nose, eyebrow or excessive piercing. While individuality is respected, the purpose and focus of the practice is on patients.

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Careers | (575) 524-0400